Fashion Industry Customer Service Representative

hace 1 semana


Barcelona, Barcelona, España Minacs A tiempo completo

About Minacs
Minacs is a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions in over 70 countries.

Job Overview
We are seeking a Fashion Industry Customer Service Representative to join our team in Barcelona. As a Customer Service Representative, you will be part of our game-changers who power the brands of the future in the fashion industry.

Responsibilities
Handle incoming customer contacts via telephone, email, chat or other automated alerts and solve users' demands. Log call details onto call management systems and provide response and resolution within SLA. Maintain service and product knowledge and expertise associated with applications specific to individual customers. Ensure contractual SLA is maintained.

Requirements
We are looking for people from diverse backgrounds who are curious and willing to learn. You should have good disposition to work in a customer service environment and have customer care skills – ability to listen to and understand the customers' need. Proficiency or bilingualism in French and advanced English skills are required. Spanish is a plus. Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/internet configuration is an asset.

What We Offer
A competitive salary of 11,800 euros gross/year and a bonus of 1,200 euros gross/year. A part-time 25 hours/week temporary contract: Monday to Friday, from 10:00 to 15:00. Central location in Barcelona. Bring-a-friend (referral) bonus opportunities make this role even more attractive. We offer a unique opportunity to grow and develop your career in a dynamic and innovative company.



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