Fashion Industry Customer Liaison
hace 2 semanas
Take your career to the next level with a part-time role in our Barcelona office. About Concentrix
We're a global technology and services leader that powers the brands of the future, working with well-known companies in over 70 countries. If you're looking for a new challenge, we can offer you a rewarding experience.
Role Overview
As a Fashion Industry Customer Liaison, you will be responsible for handling customer inquiries via phone, email, voicemail, or chat. You'll need to log call details and provide prompt responses within set SLA guidelines. Staying up-to-date on product knowledge and maintaining service excellence are key aspects of this role.
Your Responsibilities
* Handle customer calls and resolve issues efficiently
* Maintain accurate records of customer interactions
* Escalate potential problems as needed
* Comply with all project procedures and administrative duties
* Utilize IT platforms, equipment, and applications effectively
Requirements
You must have advanced proficiency in Polish, with excellent English skills and basic Spanish knowledge. Your strengths include:
- Customer care and communication skills
- Problem-solving and adaptability
- Knowledge of IT systems and software (Windows, MS Office, internet configuration)
What We Offer
* A competitive salary of €16,500 gross/year + up to €1,200 gross/year in bonus
* Part-time schedule (35 hours/week) with flexibility to adjust as needed
* Opportunities for professional growth and development through training and courses
* A friendly work environment with like-minded professionals
Join Our Team
If you're passionate about delivering exceptional customer experiences, we encourage you to apply today With Concentrix, you'll find a supportive community that values your contributions and provides opportunities for growth.
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