Customer Service Representative
hace 5 días
About Us: We are a global technology and services leader, powering the brands of the future. With a presence in over 70 countries, we help well-known brands improve their businesses with technology and integrated solutions.
Job Summary: As a Customer Service Representative in our Barcelona office, you will be part of our team of game-changers who are powering the fashion industry. You will take incoming customer calls, solve users' demands, and provide exceptional service and product knowledge. If you're looking to grow and be inspired, this is an exciting opportunity to develop your skills and advance your career.
Key Responsibilities:
* Take incoming customer calls and resolve issues within SLA
* Maintain service and product knowledge associated with applications specific to individual customers
* Escalate potential service issues initially with mentor
* Provide response and resolution within SLA
Qualifications:
* Bilingual or proficient in French with advanced English level
* Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/internet configuration
* Good disposition to work in a customer service environment
* Customer care skills – ability to listen to and understand the customers' needs
* Ability to take ownership of and progress calls to resolution or escalate call to resolution
What's in it for You:
* Full-time permanent contract with 39 hours/week, Monday to Friday from 9:00 to 18:00
* Salary €18,400 gross/year + up to €2,500 gross/year in bonus
* Great location in Barcelona
* Bring-a-friend (referral) bonus opportunities
* Full paid training on the company and project
* Career development programs, specialized courses
We offer benefits that support your unique lifestyle. Don't meet every requirement? No worries. We encourage you to apply if you feel you'd be a great fit for our team.
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