Customer Service Representative
hace 16 horas
We are seeking a Customer Service Representative to join our team in Barcelona. As a member of our fashion industry team, you will be responsible for delivering exceptional customer service and ensuring that our clients receive the highest level of support.
Key Responsibilities- Taking incoming customer calls and resolving issues in a timely and professional manner
- Logging call details onto our call management system and providing responses and resolutions within agreed SLAs
- Maintaining product knowledge and expertise associated with applications specific to individual customers
- Escalating potential service issues with our mentor team
- Bilingual or proficient in Polish with advanced English language skills
- Working knowledge of IT platforms, equipment, and applications (Windows/MS Office/internet configuration)
- Excellent customer care skills and ability to listen to and understand customer needs
- Ability to take ownership of calls and progress them to resolution or escalate as necessary
We offer a range of benefits to support your lifestyle, including:
- A full-time permanent contract with 39 hours per week (Monday to Friday, 9:00-18:00)
- A competitive salary of €18,400 gross per year, plus up to €1,200 gross per year in bonus
- The opportunity to work in a great location in Barcelona
- A bring-a-friend referral bonus scheme
- Full paid training on our company and projects
- Career development programs and specialized courses
We are a global technology and services leader that powers the brands of the future. Our innovative and growing team is dedicated to delivering exceptional customer experiences and driving business success.
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