Customer Service Expert for Fashion Industry
hace 1 semana
We are looking for a talented Customer Service Expert to join our team in Barcelona. As a key member of our fashion industry team, you will be responsible for handling incoming customer contacts and resolving their issues efficiently.
About the RoleThis is a great opportunity to develop your skills and knowledge in customer service while working with a leading technology and services company. You will have the chance to work with cutting-edge technologies and interact with customers from diverse backgrounds.
Responsibilities- Handle incoming customer contacts via telephone, email, chat, or other automated alerts
- Solve users' demands and provide response and resolution within SLA
- Maintain service and product knowledge and expertise associated with applications specific to individual customers
- Ensure contractual SLA is maintained
To succeed in this role, you will need:
- Proficiency or bilingualism in French and advanced English skills
- Good disposition to work in a customer service environment
- Customer care skills – ability to listen to and understand customers' needs
- Taking ownership of calls and progressing them to resolution or escalating as necessary
We offer a competitive salary package, including a gross annual salary of 11,800 euros, plus a bonus of 1,200 euros gross per year. In addition, we provide full paid training on the company and the project, as well as opportunities for career growth and development.
Work EnvironmentYou will be working part-time (25 hours/week) in a central location in Barcelona, Monday to Friday from 10:00 to 15:00. This is a temporary contract with the possibility of extension or conversion to a permanent position.
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