Customer Service Professional for Fashion Industry

hace 4 días


Barcelona, Barcelona, España Cataloxy A tiempo completo

We are a global technology and services leader that powers the brands of the future. At Cataloxy, we help well-known brands improve their businesses with technology and integrated solutions in over 70 countries.

As a Customer Representative on our team, you will be part of our game-changers who power the brands of the future in tech, finance, travel, fashion, healthcare, and more. We offer career growth and personal development opportunities.

In this role, you will:
• Take incoming customer calls and solve users' demands
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise associated with applications specific to individual customers
• Escalate potential service issues initially with Mentor
• Understand and comply with administrative duties

You will be a great match if you:
• Are proficient or bilingual in English with an advanced level of Spanish
• Have customer care skills and can take ownership of and progress calls to resolution
• Have excellent communication skills and adaptability
• Working knowledge of IT Platform, equipment, and applications is a plus

We offer benefits that support your unique lifestyle, including:
• Part-time 39 hours/week temporary contract: Monday to Friday 9:00 to 18:00
• Salary 18400 euros gross/year + up to 1200 euros gross/year in bonus
• Central location in Barcelona
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes



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