Customer Representative

hace 5 días


Barcelona, Barcelona, España Minacs A tiempo completo

**Career Opportunities at Minacs**

We're a global technology and services leader that powers the brands of the future. Our innovative team is growing, and we're looking for talented individuals to join us in Barcelona.

About the Role

This is a fantastic opportunity to work as a Customer Representative in our fashion industry division. As part of our team, you will be responsible for taking incoming customer calls and resolving user demands in a timely manner.

  • You will take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users' demands.
  • Log call details onto call management systems and provide response and resolution within SLA.
  • Maintain service and product knowledge and expertise associated with applications specific to individual customers.
Your Qualifications

To be successful in this role, you should have:

  • Proficiency or bilingualism in Dutch plus an advanced level of English.
  • A good disposition to work in a customer service environment.
  • Customer care skills – ability to listen to and understand the customers' needs.
  • The ability to take ownership of, and progress calls to resolution or escalate calls to resolution.
What We Offer

As a valued member of our team, you can expect:

  • A competitive salary: €19,103.32 euros gross/year + up to €1,200 euros gross/year in bonus.
  • A full-time 39 hours/week contract: Temporary.
  • A central location in Barcelona.
  • Bring-a-friend (referral) bonus opportunities.
  • Full paid training on the company and the project you'll be working on.
  • Career development programs, specialized courses.


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