Customer Support Representative

hace 3 semanas


Barcelona, Barcelona, España Cpm International A tiempo completo
Job Title: Customer Support Representative

Career Overview:

We are seeking a highly skilled and dedicated Customer Support Representative to join our team at CPM International. As a representative, you will play a vital role in providing exceptional customer service to our clients worldwide. You will be working collaboratively with consumers to answer product information requests and resolve queries in a professional and skilful way.

Key Responsibilities:
  • Working collaboratively with consumers to answer product information requests and resolve queries
  • Analysing customer problems and offering individual solutions
  • Offering an omnichannel service to consumers via telephone, email, chat, and social media
  • Developing a sound understanding of the products and services offered by our client
  • Becoming an expert on all things New Balance

Requirements:
  • A fluent level of English with exceptional grammar and spelling skills
  • A genuine passion for delivering outstanding customer service
  • Ability to deal with sensitive calls with empathy
  • Strong administrative skills with a keen eye for detail
  • A professional outlook and proactive approach to problem solving

Benefits:
  • Part-time: 25 hours/week
  • Rotative from Monday to Sunday between 10:00pm to 3:00am with 2 weekends off per month
  • Salary: €11,538 gross per year (approximately $13,120 USD)
  • Night Shift Bonus: €1.85 gross per hour, from 10:00pm to 12:00am
  • Incentives: Top performance incentives
  • Holidays: 24 calendar days per year
  • Paid bank holidays + 1 extra day in lieu
  • Training: 2 weeks of training fully based in the office


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