Global Customer Support Representative in Athens, Greece

hace 1 día


Barcelona, Barcelona, España Nordicjobsworldwide A tiempo completo

Take your career to new heights with Nordicjobs Worldwide as a Global Customer Support Representative in the vibrant city of Athens, Greece. This exciting opportunity awaits you, offering a chance to work in a multicultural environment where your skills and language abilities will make a real difference.

About the Role

We are seeking a highly motivated and customer-oriented individual to join our team in Athens, Greece. As a Swedish-Speaking Customer Support Representative, you will play a vital role in delivering exceptional customer service to our valued clients.

Key Responsibilities:
  • Handle customer inquiries via phone, email, and chat in a professional and timely manner, ensuring customer satisfaction.
  • Diagnose and troubleshoot customer issues, providing accurate and efficient solutions.
  • Document and maintain detailed records of customer interactions and solutions provided.
  • Collaborate with cross-functional teams to resolve complex cases and escalate issues when necessary.
  • Contribute to process improvements and share customer feedback to enhance overall customer support.
Requirements:
  • Native or near-native fluency in Swedish and excellent command of English, both written and spoken.
  • Strong customer-oriented mindset with a passion for delivering exceptional service.
  • Excellent communication and interpersonal skills, with the ability to empathize and adapt to customer needs.
  • Problem-solving abilities and a keen interest in troubleshooting technical issues.
  • Proven ability to work independently, prioritize tasks, and multitask effectively.
  • Familiarity with social media platforms and a genuine interest in technology.
Relocation Package

We understand that relocating to a new country is an exciting yet challenging step. That's why we offer a comprehensive relocation package, including:

  • Flights to Greece.
  • Hotel accommodation upon arrival.
  • Assistance in finding suitable long-term housing.
  • Support in navigating the local culture and establishing yourself in your new environment.

You will also be offered paid training to keep you up to date on products and procedures, as well as in-house doctor and medical insurance.

Estimated Salary:

$50,000 - $60,000 per annum (dependent on experience)



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