Global Customer Experience Specialist in Athens, Greece

hace 2 días


Barcelona, Barcelona, España Nordicjobsworldwide A tiempo completo

Overview: We are seeking a skilled Swedish-Speaking Customer Support Representative to join our team in Athens, Greece. This exciting opportunity allows you to deliver exceptional customer service and experience while working with a leading global organization.

About the Role: As a key member of our customer support team, you will handle customer inquiries via phone, email, and chat, providing accurate and efficient solutions to their issues. Your fluency in Swedish and excellent communication skills will enable you to effectively assist customers, resolving their inquiries and providing the highest level of support.

Key Responsibilities:

  • Handle customer inquiries in a professional and timely manner, ensuring customer satisfaction
  • Diagnose and troubleshoot customer issues, providing accurate and efficient solutions
  • Document and maintain detailed records of customer interactions and solutions provided
  • Collaborate with cross-functional teams to resolve complex cases and escalate issues when necessary
  • Contribute to process improvements and share customer feedback to enhance overall customer support

Requirements: To succeed in this role, you must have native or near-native fluency in Swedish and an excellent command of English, both written and spoken. Strong customer-oriented mindset, excellent communication and interpersonal skills, and problem-solving abilities are also essential.

Relocation Package: We offer a comprehensive relocation package, including flights to Greece, hotel accommodation upon arrival, assistance in finding suitable long-term housing, and support in navigating the local culture and establishing yourself in your new environment.

Estimated Salary: €35,000 - €45,000 per year, depending on experience



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