Customer Experience Quality Assurance Specialist, Athens Greece

hace 24 horas


Barcelona, Barcelona, España Ttec A tiempo completo

We are seeking a highly skilled Customer Experience Quality Assurance Specialist to join our team in Athens, Greece. As a key member of our quality assurance team, you will play a critical role in ensuring that our customers receive exceptional service.

What You'll Be Doing:

  • Evaluating and analyzing customer interactions to improve customer experience and satisfaction scores
  • Assisting the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations
  • Reviewing and evaluating operational procedures, including Customer Service interactions from all communication channels
  • Coordinating logistics and conducting related audits, including sample selection, documentation, and reporting of results
  • Facilitating periodic calibration sessions with the Customer Service department and all other areas of operations

Requirements:

  • High school diploma or equivalent
  • 6 months or more of customer service and call center experience
  • Understanding, interpreting, and manipulating data for reporting

About TTEC:

TTEC is a global leader in customer experience technology and services. Our business is about making customers happy, and we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.

Compensation Package:

We offer a competitive compensation package, including a salary range of $45,000 - $60,000 per year, depending on experience, plus performance bonus opportunities, benefits, and paid time off.



  • Barcelona, Barcelona, España Ttec A tiempo completo

    Company OverviewTTEC is a leading business process outsourcing company that specializes in making customers happy. With over 40 years of experience, we have helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology.About the RoleWe are seeking a highly motivated and skilled Automotive...


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    Are you passionate about delivering exceptional customer experiences? We have an exciting opportunity for you as a Dedicated Customer Experience Specialist in the heart of Athens, Greece. In this role, you will be responsible for supporting clients' activities by offering world-class service to their customers while working on projects of top prestigious and...


  • Barcelona, Barcelona, España Ttec A tiempo completo

    Job DescriptionAs a Quality Assurance Specialist at TTEC, you'll play a vital role in enhancing customer experience and satisfaction scores. You'll work closely with the Quality Assurance Manager to evaluate and analyze customer interactions, ensuring that employees provide accurate and informative responses. Your attention to detail will help identify areas...


  • Barcelona, Barcelona, España Ttec A tiempo completo

    About the RoleWe're seeking a talented Performance Quality Assurance Specialist to join our team in Athens, Greece. As a key member of our Quality Assurance department, you'll play a vital role in ensuring exceptional customer experiences.Job SummaryIn this exciting position, you'll be responsible for evaluating and analyzing customer interactions to improve...


  • Barcelona, Barcelona, España Head Hunt International A tiempo completo

    Company OverviewHead Hunt International is a leading recruitment agency providing exceptional candidates to companies worldwide. Our client, a renowned multinational company, is seeking an experienced Technical Support Specialist to join their team in Athens, Greece.Job DescriptionAs a Technical Support Specialist, you will be responsible for providing...


  • Barcelona, Barcelona, España Ttec A tiempo completo

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as an Automotive Specialist in Athens, Greece. As a key member of our team, you will be responsible for delivering exceptional customer experiences through onboarding software sessions, providing engaging explanations of features, and adapting your coaching style...


  • Barcelona, Barcelona, España Head Hunt International A tiempo completo

    Job OverviewHead Hunt International is seeking an experienced Software Technical Support Specialist to join our team in Athens, Greece.


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    Work in Athens, Enjoy the HolidaysAthens offers a unique blend of festive cheer and Mediterranean warmth during the holidays. Imagine celebrating Christmas under mild Greek winter skies, exploring festive markets, and indulging in traditional Greek holiday treats.As an International Customer Service Specialist with our company, you'll be part of a dynamic...


  • Barcelona, Barcelona, España Headhunt International A tiempo completo

    Customer Support Opportunity in AthensOur company is seeking an experienced Slovak customer support specialist to join our team in Athens, Greece. As a customer support representative, you will play a vital role in ensuring that our customers receive the best possible service.Responsibilities:* Identify customers' needs and deliver appropriate solutions*...


  • Barcelona, Barcelona, España Manpowergroup Greece A tiempo completo

    **Job Overview**ManpowerGroup Greece, on behalf of our client, one of the largest BPO companies in Greece, is seeking a highly skilled Senior Bilingual Customer Experience Specialist. This role offers hybrid, remote and on-site opportunities across Greece. About the RoleThis challenging position involves creating an exceptional customer experience for...


  • Barcelona, Barcelona, España Softbank Investment Advisers A tiempo completo

    About UsTravelPerk is a leading business travel platform, revolutionizing the way companies manage their travel expenses. Our all-in-one platform offers travelers the freedom they desire while providing businesses with the control they need. By streamlining travel processes, we save time, money, and hassle for everyone.Job DescriptionWe are seeking a...


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    About the Role: We are seeking a highly skilled Customer Service Representative to join our team in Athens, Greece.Job Summary: As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences, resolving inquiries and issues promptly, and providing product information to customers. You will also collaborate with...


  • Barcelona, Barcelona, España Ttec A tiempo completo

    Be the Spark that Brightens DaysTTEC's award-winning employment experience is waiting for you in Athens, Greece. As a Quality Assurance Specialist on site, you'll be part of bringing humanity to business.What You'll Be DoingEvaluate and analyze customer interactions to improve customer experience and satisfaction scores.Evaluate data from customer...


  • Barcelona, Barcelona, España Ttec A tiempo completo

    About the RoleAre you passionate about delivering exceptional customer experiences? Do you have a flair for languages and enjoy helping others? We're seeking a skilled Travel Customer Service Representative to join our team in Athens, Greece. As a key member of our support team, you'll play a crucial role in resolving customer issues, providing accurate...


  • Barcelona, Barcelona, España Recruitment Direct A tiempo completo

    Job Overview:Rigorous quality control and assurance are essential for delivering exceptional customer experiences. We seek a Customer Experience Quality Specialist to join our team in Riga, Latvia.Key Responsibilities:- Conduct thorough audits on customer interactions to identify areas for improvement- Perform root cause analysis for quality issues and...


  • Barcelona, Barcelona, España Manpowergroup Greece A tiempo completo

    Become a part of our customer care team and elevate your career in the fast-paced sector of international client relations!We are seeking a highly skilled Dutch bilingual professional to join our team as a Multilingual Customer Experience Specialist.This exciting opportunity is based in Greece, offering a unique blend of remote, on-site, and hybrid work...


  • Barcelona, Barcelona, España Head Hunt International A tiempo completo

    Embark on an exciting opportunity with Head Hunt International to become a key member of our dynamic Customer Service & Support Team in Athens, Greece.We are seeking highly motivated and experienced individuals who possess excellent communication skills, fluency in Slovak, and a passion for delivering exceptional customer experiences.This role offers a...


  • Barcelona, Barcelona, España Manpowergroup Greece A tiempo completo

    Finding a rewarding career in customer care that leverages your Finnish language skills? Look no further! ManpowerGroup Greece is partnering with one of the largest BPO companies to seek a skilled Bilingual Customer Service Representative. Based across Greece, this exciting opportunity offers a hybrid, remote and on-site work model.The role involves creating...


  • Barcelona, Barcelona, España Head Hunt International A tiempo completo

    Job Description"> We are currently seeking a highly skilled Norwegian-speaking customer service representative to join our team in Athens, Greece. As a key member of our support team, you will be responsible for delivering exceptional customer service and resolving technical issues related to consumer products and services.">About the Role"> 


  • Barcelona, Barcelona, España Head Hunt International A tiempo completo

    Discover a unique opportunity to grow your career with Head Hunt International as an Italian Customer Support Specialist in our Athens, Greece office.About the JobThis role involves providing exceptional customer service and support to clients, utilizing your excellent communication skills to identify customers' needs and deliver tailored solutions. Your...