Customer Experience Quality Assurance Specialist, Athens Greece
hace 24 horas
We are seeking a highly skilled Customer Experience Quality Assurance Specialist to join our team in Athens, Greece. As a key member of our quality assurance team, you will play a critical role in ensuring that our customers receive exceptional service.
What You'll Be Doing:
- Evaluating and analyzing customer interactions to improve customer experience and satisfaction scores
- Assisting the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations
- Reviewing and evaluating operational procedures, including Customer Service interactions from all communication channels
- Coordinating logistics and conducting related audits, including sample selection, documentation, and reporting of results
- Facilitating periodic calibration sessions with the Customer Service department and all other areas of operations
Requirements:
- High school diploma or equivalent
- 6 months or more of customer service and call center experience
- Understanding, interpreting, and manipulating data for reporting
About TTEC:
TTEC is a global leader in customer experience technology and services. Our business is about making customers happy, and we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.
Compensation Package:
We offer a competitive compensation package, including a salary range of $45,000 - $60,000 per year, depending on experience, plus performance bonus opportunities, benefits, and paid time off.
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