Performance Quality Assurance Specialist

hace 4 días


Barcelona, Barcelona, España Ttec A tiempo completo

About the Role
We're seeking a talented Performance Quality Assurance Specialist to join our team in Athens, Greece. As a key member of our Quality Assurance department, you'll play a vital role in ensuring exceptional customer experiences.

Job Summary
In this exciting position, you'll be responsible for evaluating and analyzing customer interactions to improve customer satisfaction scores. You'll work closely with our Quality Assurance Manager to ensure that employees are providing top-notch service and meeting client requirements.

Key Responsibilities

  • Evaluate and analyze customer interactions to identify areas for improvement
  • Collaborate with the Quality Assurance Manager to develop and implement quality standards
  • Assist in auditing Key Performance Indicators (KPIs) for TTEC Operations
  • Review and evaluate operational procedures to ensure consistency and quality
  • Facilitate periodic calibration sessions with the Customer Service department and other areas of operations

Requirements
To succeed in this role, you'll need:

  • A high school diploma or equivalent
  • At least 6 months of customer service and call center experience
  • Strong analytical and problem-solving skills
  • Ability to interpret and manipulate data for reporting

What We Offer
Ttec is committed to supporting your career growth and development. As a valued member of our team, you can expect:

  • A competitive salary of $45,000 - $60,000 per year
  • A supportive and inclusive work environment
  • Opportunities for professional development and advancement
  • A comprehensive benefits package, including paid time off and wellness programs

About Ttec
Ttec is a global company dedicated to delivering exceptional customer experiences. With a rich history dating back to 1982, we've helped many leading brands build engaged and profitable customer relationships. Our team is passionate about making a difference, and we're looking for like-minded individuals to join us on this journey.



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