German-Speaking Quality Assurance Specialist

hace 19 horas


Barcelona, Barcelona, España Multilingual Jobs Worldwide A tiempo completo

We are seeking a German-speaking quality assurance specialist for our client in Riga, Latvia.

Job Description:

As a quality assurance specialist, you will play a crucial role in ensuring the high-quality customer service experience across various channels. Your responsibilities will include:

  • Monitoring and evaluating call and email transactions to identify areas for improvement
  • Providing coaching and feedback sessions to enhance agent performance
  • Conducting joint call monitoring sessions with assigned teams and stakeholders
  • Publishing comprehensive reports on overall project quality
  • Participating in internal and external calibration sessions to drive process improvements

Requirements:

To be successful in this role, you will need:

  • A native-level proficiency in German and fluent English skills
  • Excellent communication and interpersonal skills
  • Experience in supporting customer service operations
  • A good understanding of customer service transactional quality concepts

Compensation and Benefits:

The estimated salary for this position is around $40,000 - $60,000 per annum, depending on your qualifications and experience. Our company offers a competitive benefits package, including health insurance, paid time off, and opportunities for professional growth and development.



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