German-Speaking Quality Assurance Specialist
hace 19 horas
We are seeking a German-speaking quality assurance specialist for our client in Riga, Latvia.
Job Description:As a quality assurance specialist, you will play a crucial role in ensuring the high-quality customer service experience across various channels. Your responsibilities will include:
- Monitoring and evaluating call and email transactions to identify areas for improvement
- Providing coaching and feedback sessions to enhance agent performance
- Conducting joint call monitoring sessions with assigned teams and stakeholders
- Publishing comprehensive reports on overall project quality
- Participating in internal and external calibration sessions to drive process improvements
Requirements:
To be successful in this role, you will need:
- A native-level proficiency in German and fluent English skills
- Excellent communication and interpersonal skills
- Experience in supporting customer service operations
- A good understanding of customer service transactional quality concepts
Compensation and Benefits:
The estimated salary for this position is around $40,000 - $60,000 per annum, depending on your qualifications and experience. Our company offers a competitive benefits package, including health insurance, paid time off, and opportunities for professional growth and development.
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Barcelona, Barcelona, España Multilingual Jobs Worldwide A tiempo completoWe are seeking a meticulous German-speaking Quality Assurance specialist to join our international team in Riga, Latvia. Our client represents a USD billion company with professionals across 90 countries, delivering cutting-edge information technology experiences to over 988 global customers, including Fortune 500 companies.About the RoleAs a Quality...
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