Business Excellence Quality Assurance Specialist
hace 21 horas
About TravelPerk TravelPerk is a hyper-growth SaaS business travel platform and a pioneer in the future of business travel. It's all-in-one platform gives travellers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone.
Job Description
The Vendor Management Office team is seeking a French speaking Quality Assurance Specialist who will be responsible for ensuring the quality of customer interactions across our global network of outsourced hubs. If you're detail-oriented and passionate about maintaining excellence in service quality, we want you to join our team.
In this role, you will collaborate with cross-functional teams to evaluate and improve vendor performance and training initiatives, enhancing the quality of outsourced customer care interactions across various locations.
Key Responsibilities:
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