Business Quality Assurance Specialist
hace 1 día
About TravelPerkTravelPerk is a fast-growing business travel platform and a pioneer in the future of business travel. Its all-in-one platform offers travelers freedom while providing companies with the control they need. The result saves time, money, and hassle for everyone.
Job OverviewThe Vendor Management Office team is seeking an experienced Quality Assurance Specialist to ensure the quality of customer interactions across our global network of outsourced hubs. If you're detail-oriented and passionate about maintaining excellence in service quality, we want you to join us.
Key ResponsibilitiesMonitor and analyze Quality Assurance performance, identify trends, conduct evaluations, and collaborate with outsourced teams and training to improve quality. Deliver Quality training for outsourced Quality Assurance Specialists and Team Leaders and other key vendor staff to align them with internal quality assurance protocols. Organize calibration sessions, ensure alignment with quality standards, and track scoring consistency across teams to identify improvement areas. Analyze data from different sources to identify gaps and improvement opportunities in outsourced vendor hubs. Ensure Monthly Evaluation Completion for Hubs: Oversee completion rates, follow up on audits, and provide updates to Hub Managers to meet the monthly evaluation target.
Required Skills and QualificationsPrevious experience in quality assurance within a customer care or vendor management environment. Excellent analytical and problem-solving skills, with experience using data to drive decisions and improvements. Fluent in English. Preferred Skills: Great communication and interpersonal skills and a strong team player. Knowledge of industry best practices in customer care quality assurance.BenefitsCompetitive compensation, including equity in the company. Generous vacation days so you can rest and recharge. Health perks such as private healthcare or gym allowance, depending on location. Flexible compensation plan to help you diversify and increase your net salary. Unforgettable TravelPerk events, including travel to one of our hubs. A mental health support tool for your well-being. Volunteer Perk - We offer 16 paid hours per year that you can use to give back to society by volunteering for a charity of your choice. Work from anywhere in the world allowance of 20 working days per year.
How We WorkWe fundamentally believe in the value of meeting in-real-life to improve connectivity, productivity, creativity, and ultimately making us a great place to work. Our team works together in-person 3 days a week. English is the official language at the office. Estimated Salary: $80,000 - $110,000 per year, depending on location and experience.
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