German Language Quality Assurance Specialist for International Financial Services

hace 7 días


Barcelona, Barcelona, España Multilingual Jobs Worldwide A tiempo completo

We are seeking a meticulous German-speaking Quality Assurance specialist to join our international team in Riga, Latvia. Our client represents a USD billion company with professionals across 90 countries, delivering cutting-edge information technology experiences to over 988 global customers, including Fortune 500 companies.

About the Role

As a Quality Associate (QA), you will be responsible for ensuring exceptional quality in customer interactions. This includes monitoring voice and non-voice transactions, providing coaching and feedback sessions, and conducting joint call monitoring sessions with teams and stakeholders. You will also analyze data to identify areas for improvement and implement process updates as needed.

Key Responsibilities:
  • Evaluate call and email quality using predefined parameters
  • Publish comprehensive reports on project quality
  • Conduct root cause analysis for complaints and negative survey responses
  • Participate in internal and external calibration sessions
  • Drive process improvement initiatives
Requirements:

To succeed in this role, you must be a native German speaker with fluent English skills and have good communication abilities. Experience in supporting customer service is essential, as is a solid understanding of customer service transactional quality concepts. You should be able to work independently and collaboratively as part of a team.

About the Benefits:

This position offers an attractive salary range of $55,000-$65,000 per annum, depending on experience, plus additional benefits such as professional development opportunities and a dynamic work environment.



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