Japanese Customer Service Representative in Athens, Greece

hace 24 horas


Barcelona, Barcelona, España Headhunt International A tiempo completo

**About Us**

Headhunt International offers exciting opportunities for experienced customer service professionals to work with a leading tech company in Athens, Greece. Our client provides excellent support services to customers worldwide, and we are looking for individuals who can communicate effectively with clients from diverse backgrounds.

**Job Description**

We are seeking a highly skilled Japanese Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service to clients, resolving their issues promptly and efficiently.

Responsibilities:

  • Identify customers' needs and deliver appropriate solutions, including sales.
  • Guide customers facing issues related to billing inquiries, handle transactions and provide resolution to inquiries in a timely manner.
  • Assist customers to place an order and related issues.
  • Answer customers' inquiries and troubleshoot or escalate technical issues that they face and assist customers with account issues.
  • Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible.

Requirements:

  • Fluent Japanese language skills.
  • Excellent communication skills.
  • Sales experience with consumer products and services will be an asset.
  • Technical research skills to troubleshoot customer problems.
  • Advanced internet research skills.

About the Role:

This is an excellent opportunity to advance your career and work for a multinational company. You will have the chance to develop strong experience and skills, while representing one of the biggest brands worldwide.

What We Offer:

  • Competitive monthly salary of €2,500 - €3,000 + 2 extra salaries per year.
  • Health care benefits and numerous other discounts.
  • Full training by certified instructors.
  • Professional growth & development opportunities.
  • Special events as well as community & social responsibility initiatives.
  • Free online Greek language courses.
  • A great working environment with relaxing break areas.

Note: Candidate must have EU citizenship or permission to work in Greece.



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