Customer Support Representative

hace 7 días


Barcelona, Barcelona, España Cpm International A tiempo completo

As a Customer Support Representative at CPM International, you will be the first point of contact for customers seeking information about our client's products. Your role will involve answering product inquiries, resolving customer complaints, and providing exceptional service to ensure customer satisfaction.

Key Responsibilities:
  • Answer product information requests and resolve queries in a professional manner
  • Develop a sound understanding of the products and services offered by our client
  • Offer an omnichannel service to customers via telephone, email, chat, and social media
  • Become an expert on all things New Balance
Requirements:
  • A fluent level of English with exceptional grammar and spelling skills
  • A genuine passion for delivering outstanding customer service
  • Ability to deal with sensitive calls with empathy
  • Strong administrative skills with a keen eye for detail
Benefits:
  • Starting salary: €17,600 per year (gross)
  • Incentives: Top performance incentives
  • Holidays: 24 calendar days per year
  • Paid bank holidays + 1 extra day in lieu
  • Hybrid work arrangement: 4 days per month at the office


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