Customer Representative
hace 2 semanas
We are seeking a talented Customer Representative to join our team in Barcelona, Spain. As a key member of our organization, you will be responsible for delivering exceptional customer experiences through various communication channels.
The ideal candidate will have excellent communication skills, both written and verbal, and the ability to empathize with customers' needs. Proficiency in Dutch is required, while advanced English language skills are also necessary.
In this role, you will:
- Take incoming customer calls, emails, and chats to resolve issues and provide solutions.
- Support technical inquiries and manage incidents related to client products, such as car electrical chargers.
- Proactively update customers on status and resolution progress.
- Evaluate potential service issues and escalate them to the appropriate level.
- Achieve an outstanding customer satisfaction level.
The successful candidate will receive comprehensive training and support to excel in their role. We offer a competitive salary of €22,000 gross per year, plus up to €2,000 gross per year in bonus opportunities.
Beyond your base compensation, you can also enjoy benefits like full-time 39 hours/week permanent contracts, bring-a-friend referral bonuses, and access to career development programs and specialized courses.
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