Customer Service Ambassador
hace 16 horas
Job Overview
We are seeking a Customer Service Ambassador to join our team in Barcelona. As a game-changer, you will be responsible for providing exceptional customer service and support to our clients in the fashion industry.
Salary
The salary for this position is 18,400 euros per year, working 39 hours per week with a rotative schedule between Monday and Saturday from 9am to 6pm.
Responsibilities
As a Customer Service Ambassador, you will be handling incoming customer calls, emails, voicemails, and other automated alerts. Your primary goal will be to resolve customer issues efficiently and effectively. You will also be required to maintain a high level of product and service knowledge associated with applications specific to individual customers.
Requirements
To be successful in this role, you must have excellent communication skills, both written and verbal. Proficiency in French and advanced English language skills are essential. You should also possess good customer care skills, including the ability to listen to and understand customer needs. Additionally, you should be able to take ownership of calls and progress them to resolution or escalate as necessary.
Preferred Skills
It would be beneficial if you have working knowledge of IT platforms, equipment, and applications such as Windows, MS Office, and internet configuration. However, this is not a requirement.
Benefits
As a valued member of our team, you will receive a comprehensive package of benefits, including:
- A competitive salary of 18,400 euros per year.
- A rotative schedule between Monday and Saturday from 9am to 6pm.
- A central location in Barcelona.
- A bring-a-friend (referral) bonus opportunity.
- Full paid training on the company and project.
- Career development programs and specialized courses.
About Us
Concentrix is a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions in over 70 countries. Our commitment to equal employment opportunities and a work environment free from discrimination and harassment makes us an employer of choice for talented individuals like yourself.
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