Dutch Customer Service Representative

hace 1 día


Barcelona, Barcelona, España Head Hunt International A tiempo completo

Discover a new opportunity at Head Hunt International as a Dutch Customer Service Representative. Based in Athens, Greece, you will have the chance to work with a world-leading tech company and enjoy an excellent relocation package.

About the Role

We are seeking a highly skilled and fluent Dutch speaker to join our customer support team. As a Dutch Customer Service Representative, you will be responsible for identifying customers' needs, delivering solutions, and providing top-notch service.

Job Responsibilities
  • Identify customers' needs and deliver appropriate solutions, including sales.
  • Guide customers facing issues related to billing inquiries, handle transactions, and provide resolution to inquiries in a timely manner.
  • Assist customers to place an order and related issues.
  • Answer customers' inquiries and troubleshoot or escalate technical issues that they face and assist customers with account issues.
  • Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible.

We want every customer to feel valued and supported. If you have a positive attitude, excellent communication skills, and a passion for customer service, we'd love to hear from you.

Requirements
  • Fluent Dutch and English.
  • Excellent communication skills.
  • Sales experience with consumer products and services will be an asset.
  • Technical research skills to troubleshoot customer problems.
  • Advanced internet research skills.
  • An empathetic soul with the communication skills that match.
  • A positive and adventurous attitude.
What We Offer

As a valued member of our team, you can expect:

  • Competitive monthly salary €3,500 - €4,000 (gross) + 2 extra salaries per year.
  • Complete support to help you ease your relocation to Greece, including flight tickets expenses, hotel accommodation, and support with the house searching process.
  • Health care benefits and numerous other discounts.
  • Full training by certified instructors.
  • Professional growth & development opportunities.
  • Special events as well as community & social responsibility initiatives.
  • Free online Greek language courses.
  • A state-of-the-art premises, providing a great working environment with relaxing break areas.


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