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Barcelona Customer Service Representative
hace 2 meses
We are seeking a highly skilled and fluent Dutch speaking Customer Support Representative to join our client's vibrant team in Barcelona. This dynamic customer support role is ideal for individuals passionate about helping others and thriving in a fast-paced environment.
Key Responsibilities- Customer Inquiries: Efficiently handle incoming customer queries via phone, chat, or automated alerts, ensuring that user needs are met quickly.
- Call Management: Accurately record call details in the system, ensuring responses and resolutions meet the agreed Service Level Agreement (SLA).
- Product Knowledge: Stay updated on services and products, particularly those tailored to specific customer applications, to provide effective support.
- Escalation Handling: Escalate potential service issues to senior team members as needed to maintain smooth service delivery.
- Team Collaboration: Support other team members in their absence and collaborate on projects when required.
- Language Skills: Native or fluent in Dutch (verbal and written) and proficient in English (minimum B2 level).
- Experience: At least 1 year of experience in customer service is required.
- Technical Skills: Strong competency in IT platforms (Windows, MS Office, internet configuration) and the ability to navigate technical systems effectively.
- Competitive Salary: Excellent remuneration package based on experience, skills, and performance, with an increased salary after 7 months.
- Work Schedule: Monday to Friday, 8:00 AM - 5:00 PM for a balanced work-life routine.
- Paid Leave: 23 working days of paid annual leave.
