International Customer Service Representative
hace 1 día
About Us
Established in 1992, Plp Group has been simplifying life through innovative customer and employee engagement solutions. Our global presence spans multiple countries and industries.
Company Overview
We are a leader in business process outsourcing and on-demand services, driven by our commitment to excellence.
Job Summary
We are seeking an International Customer Service Representative to join our team in Barcelona, Spain. As a key member of our international call center, you will be responsible for delivering exceptional customer experiences.
Key Responsibilities:
- Provide top-notch customer service to clients worldwide via phone and other communication channels.
- Respond to customer inquiries, resolve issues, and enhance overall satisfaction.
- Collaborate with colleagues to achieve sales targets and maintain a positive work environment.
- Adapt to changing situations, demonstrating flexibility and problem-solving skills.
Requirements
- Native/Fluent (Business level) in Danish, Norwegian, or Swedish (verbal and written).
- Good command of English.
- Strong customer orientation, preferably with previous customer service experience.
- Available to work shifts in an International Call Centre.
- Office-based in Barcelona, Spain.
- Strong PC literacy skills.
- Goal-oriented, proactive, and with a sense of urgency.
- Positive and professional attitude.
- Strong verbal and written communication skills.
- Willingness to go above and beyond to exceed customer expectations.
- Strong time management skills.
- Accurate and able to follow processes and procedures.
Salary Information
We offer a competitive salary range of €25,000-€35,000 per annum, depending on experience and qualifications.
Benefits
In addition to a competitive salary, we provide opportunities for career growth, ongoing training, and a dynamic work environment.
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