Customer Service Representative
hace 7 días
About CPM International
CPM International is a global company with a presence in over 30 countries, offering multilingual support tailored to diverse markets. We prioritize customer service, sales, and technical support solutions worldwide.
Our Mission
We celebrate diversity and welcome everyone, embracing unique styles and fostering an inclusive workplace where employees can bring their whole selves to work. Our client, New Balance, shares our values of innovation, performance, and style.
Job Summary
We're seeking extraordinary individuals to join our team, immerse themselves in the brand, and deliver exceptional customer service. As a Customer Service Representative, you'll work collaboratively with consumers to resolve queries and offer personalized solutions via various channels.
Key Responsibilities
- Provide skilled and professional assistance to customers through phone, email, chat, and social media.
- Analyze customer problems and offer individualized solutions.
- Become an expert on New Balance products and services.
- Embody our company values and act as a brand ambassador.
Requirements
- Fluent English with exceptional grammar and spelling skills.
- Genuine passion for delivering outstanding customer service.
- Ability to handle sensitive calls with empathy.
- Strong administrative skills with attention to detail.
- Professional approach to problem-solving.
Benefits
- Salary: €16,153 gross per year.
- Night Shift Bonus: €1.85 gross per hour (10:00 PM - 12:00 AM).
- Incentives: Top performance rewards.
- Holidays: 24 calendar days per year + paid bank holidays and an extra day off.
- Training: 2 weeks of training in the office.
- Best-in-class people engagement activities and programs.
- Ongoing training and development opportunities.
- Employee Assistance Program.
- New Balance online discounts.
- Option to sign-up for discounted private health insurance.
- Referral program.
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