Customer Service Representative in Barcelona
hace 5 días
We are seeking an experienced Customer Service Representative to join our team at Recruit4 in the vibrant city of Barcelona, Spain. As a key member of our customer-facing team, you will play a vital role in delivering exceptional service and support to our clients.
Job SummaryThis is an exciting opportunity for a skilled and enthusiastic individual to work in a dynamic environment with a leading provider of security solutions. If you have a passion for delivering outstanding customer experiences and are fluent in Dutch and English, we would love to hear from you
Responsibilities- Responding to incoming phone calls and emails efficiently and courteously.
- Actively resolving inquiries and issues, ranging from technical support to administrative matters.
- Scheduling maintenance and installation appointments.
- Handling billing, direct debit, and contract-related queries.
- Proactively offering suitable products and services through up- and cross-selling.
- Ensuring accurate administrative follow-up and reporting.
To succeed in this role, you will need:
- Experience in a call center or similar customer service role (a plus).
- Excellent social and communication skills.
- Problem-solving skills and a customer-focused mindset.
- Flexibility and resilience in a changing work environment.
- A positive attitude and willingness to learn new skills.
- Fluency in Dutch and English is required; knowledge of French or Spanish is a plus.
We offer a competitive market-based basic salary with the possibility of a bonus, as well as a range of employee benefits including meal cards, transport cards, and private insurance. You will also enjoy free fruit and coffee, four company outings per year, and the opportunity to participate in paid training and develop your skills further. Plus, you'll receive free Spanish lessons once a week to help you settle into life in Barcelona
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