Customer Service Representative in Barcelona
hace 2 semanas
About the Role
">As a Customer Service Representative at Recruit4Work Sl, you will be responsible for providing exceptional support to customers in their native language. Your primary duty will be to address technical and administrative inquiries via various channels, including telephone, chat, and email.
">Responsibilities
">- ">
- Assist customers with installations and configure their terminals or online payment solutions">
- Troubleshoot reported issues and maintain strong customer relationships">
- Handle inquiries from credit card holders and ensure the security and protection of credit card information">
- Verify identities, answer questions, and explain steps">
- Check temporarily blocked cards for transactions and permanently block or unblock credit cards">
- Handle claims files">
Requirements
">You will need to possess:
">- ">
- Fluent Danish (Level C2)">
- Working proficiency in English">
- Experience in a call centre">
- Strong communication and social skills">
- Positive attitude towards changes">
- Team-player mentality">
- Strong listening skills">
- Service-oriented approach">
- Ability to handle conflicts constructively">
Benefits
">We offer:
">- ">
- Paid training">
- Free Spanish lessons (once a week)">
- Unique, atmospheric, people-oriented call centre environment">
- Market-based basic salary with the possibility of a bonus">
- Employee benefits such as meal cards, transport cards, and private insurance">
- 4 company outings per year">
- Free fruit and coffee">
- Growth opportunities">
Location
">The position is based in Barcelona, Spain.
">Salary Range
">We estimate a market-based salary range of approximately €25,000 - €35,000 per year, depending on experience.
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