Customer Service Representative Opportunity in Barcelona

hace 4 semanas


Barcelona, Barcelona, España Teleperformance Spain A tiempo completo

About Teleperformance Spain
Teleperformance Spain is a leading provider of customer experience management and contact center services, employing around 420,000 people in over 265 languages and dialects across 88 countries. Our company operates on all continents and in all business sectors, working on behalf of major international companies to deliver exceptional customer experiences.

Our Mission and Values
We strive to make our employees proud to work with us by providing job satisfaction and a great work environment. We believe that business should be done with people, for people.

Job Description
As a Customer Service Representative at Teleperformance Spain, you will provide frontline service to customers, answering their queries efficiently and effectively. You will also be responsible for routing calls to the appropriate department and ensuring that agreed Key Performance Indicators (KPIs) are met. Additionally, you will develop and maintain a working knowledge of our products and services.

Requirements
To succeed in this role, you will need:

  • A native level of French
  • The ability to speak and write English fluently
  • A minimum of 2 years' experience in customer services, preferably in a similar industry
  • Excellent customer focus and the ability to work under pressure
  • IT literacy and previous Salesforce knowledge are an advantage
  • Excellent time management and telephone etiquette skills
  • Highly professional written and verbal communication skills

Benefits
We offer:

  • A part-time schedule of 22.5 hours per week, from Monday to Friday
  • One week of initial training
  • A competitive salary of €10,650.97 gross per year
  • A hybrid working model in Barcelona
  • A referral program with a fee of up to €2,000 depending on the language/project
  • A permanent presence of coaches for personal and professional development
  • Employment with the world's largest provider of contact center services
  • An excellent work environment, great colleagues, social arrangements, and personal development opportunities
  • A permanent contract with a competitive benefits package


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