Dutch Speaking Customer Service Representative
hace 20 horas
We are seeking a skilled Dutch-speaking Customer Support Representative to join our team in Barcelona. As a key member of our customer-facing team, you will provide exceptional service to clients, ensuring their needs are met quickly and efficiently.
Job SummaryThis is a full-time role with a competitive salary package based on experience, skills, and performance, including an increased salary after 7 months. The successful candidate will work Monday to Friday, 8:00 AM - 5:00 PM, enjoying a balanced work-life routine and access to paid annual leave.
Key ResponsibilitiesAs a Customer Support Representative, your main goal will be to provide top-notch service to customers. Your responsibilities will include:
- Handling incoming customer queries via phone, email, chat, or automated alerts, ensuring user needs are met promptly
- Accurately recording call details in the system, guaranteeing responses and resolutions meet agreed Service Level Agreements (SLAs)
- Staying updated on services and products, particularly those tailored to specific customer applications, to provide effective support
- Escalating potential service issues to senior team members as needed to maintain smooth service delivery
To succeed in this role, you will need:
- Native or fluent Dutch language skills (verbal and written) and proficiency in English (minimum B2 level)
- At least 1 year of experience in customer service, preferably in the automotive industry or with electric vehicles
- Strong competency in IT platforms (Windows, MS Office, internet configuration) and ability to navigate technical systems effectively
- Excellent communication and customer care skills, with the ability to listen, understand, and address customer needs
We are a leading Outsourcing/BPO company, collaborating with international businesses to deliver innovative solutions. Our dynamic team thrives in a fast-paced environment, driven by creativity, collaboration, and customer satisfaction.
Our team offers a positive and friendly atmosphere, with opportunities for growth and development. If you're passionate about helping others and thrive in a dynamic setting, we invite you to apply for this exciting opportunity in Barcelona.
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