Dutch Speaking Support Specialist

hace 9 horas


Barcelona, Barcelona, España David Kennedy Recruitment A tiempo completo

Company Overview

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David Kennedy Recruitment is a leading recruitment agency partnering with top multinational technology BPO companies. We are working with a leading technology BPO company to recruit a Dutch speaking Customer Service Representative for their Barcelona office.

Salary:

The salary for this role is competitive and based on experience, skills, and performance, offering an excellent remuneration package.

Job Description

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We are seeking a skilled Dutch speaking customer service representative to join our client's dynamic and creative team in Barcelona, Spain. As a customer service representative, you will be handling incoming B2C user requests via telephone and email, providing response and resolution within SLA to customers.

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Duties and Responsibilities:

  • Handle incoming B2C user requests via telephone and email
  • Log call details onto case management systems and provide response and resolution within SLA to customer
  • Solve requests/incidents that require a higher level of technical knowledge
  • Support technical enquiries and manage incidents of the client's product, car electrical chargers
  • Progress/close service requests to a satisfactory conclusion on call management system
  • Proactively update customers with status and resolution progress
  • Monitor/progress all open queries in queue
  • Escalate potential service issues to appropriate level
  • Ensure contractual SLA is maintained
  • Respond to any reasonable task posed by the assigned manager
  • Achieve an excellent customer satisfaction level

Requirements

  • Native/fluent in Dutch, both verbal and written
  • Proficiency in English (minimum B2 level)
  • Strong aptitude for working in a customer service environment
  • Excellent customer care skills, with the ability to listen to and understand customer needs
  • Capable of taking ownership of calls and progressing them to resolution or escalating them when needed
  • Are able to implement and manage changes in processes
  • Have good communication and team skills, flexibility

Benefits

This is a full-time position with a rotating shift schedule from Monday to Sunday, 09:00 AM - 08 PM. Our company offers:

  • An excellent remuneration package based on experience, skills, and performance
  • A dynamic and creative team with positive and friendly atmosphere


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