Customer Service Specialist for Dutch Speaking Talent

hace 4 días


Barcelona, Barcelona, España David Kennedy Recruitment A tiempo completo

David Kennedy Recruitment is partnering with a leading multinational technology BPO company to recruit a highly skilled Dutch speaking Customer Service Representative for their Barcelona office.

This exciting opportunity offers a unique chance to work in a dynamic and creative team environment, providing exceptional customer care to clients worldwide.

Key Responsibilities:

  • Manage incoming client requests via phone and email, ensuring timely response and resolution within the agreed Service Level Agreement (SLA).
  • Solve complex technical issues that require specialized knowledge, while maintaining a high level of customer satisfaction.
  • Support technical inquiries and manage incidents related to car electrical chargers, utilizing strong problem-solving skills.
  • Close service requests efficiently, updating customers on status and resolution progress.
  • Proactively escalate potential service issues to the appropriate level, ensuring contractual SLA compliance.
  • Develop and maintain excellent customer relationships, achieving high satisfaction levels through effective communication and issue resolution.

Requirements:

  • Native or fluent proficiency in Dutch, both spoken and written, with a minimum B2 level of English language proficiency.
  • Strong aptitude for working in a fast-paced customer service environment, with excellent communication and interpersonal skills.
  • Ability to take ownership of calls, progressing them to resolution or escalating when necessary, while implementing process changes effectively.

Offer:

  • An attractive remuneration package based on experience, skills, and performance, including a competitive salary.
  • A dynamic and positive work environment, with opportunities for career growth and development.
  • Guidance and support to reach full potential, as well as access to training programs and language courses.
  • A rotating shift schedule, Monday to Sunday, 09:00 AM - 08 PM, allowing for a great work-life balance.

Estimated annual salary: €35,000 - €45,000, depending on experience and qualifications. This figure is based on industry standards and the location of the job.



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