Customer Service Specialist for Dutch Speaking Talent
hace 4 días
David Kennedy Recruitment is partnering with a leading multinational technology BPO company to recruit a highly skilled Dutch speaking Customer Service Representative for their Barcelona office.
This exciting opportunity offers a unique chance to work in a dynamic and creative team environment, providing exceptional customer care to clients worldwide.
Key Responsibilities:
- Manage incoming client requests via phone and email, ensuring timely response and resolution within the agreed Service Level Agreement (SLA).
- Solve complex technical issues that require specialized knowledge, while maintaining a high level of customer satisfaction.
- Support technical inquiries and manage incidents related to car electrical chargers, utilizing strong problem-solving skills.
- Close service requests efficiently, updating customers on status and resolution progress.
- Proactively escalate potential service issues to the appropriate level, ensuring contractual SLA compliance.
- Develop and maintain excellent customer relationships, achieving high satisfaction levels through effective communication and issue resolution.
Requirements:
- Native or fluent proficiency in Dutch, both spoken and written, with a minimum B2 level of English language proficiency.
- Strong aptitude for working in a fast-paced customer service environment, with excellent communication and interpersonal skills.
- Ability to take ownership of calls, progressing them to resolution or escalating when necessary, while implementing process changes effectively.
Offer:
- An attractive remuneration package based on experience, skills, and performance, including a competitive salary.
- A dynamic and positive work environment, with opportunities for career growth and development.
- Guidance and support to reach full potential, as well as access to training programs and language courses.
- A rotating shift schedule, Monday to Sunday, 09:00 AM - 08 PM, allowing for a great work-life balance.
Estimated annual salary: €35,000 - €45,000, depending on experience and qualifications. This figure is based on industry standards and the location of the job.
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