Customer Service Ambassador

hace 3 semanas


Barcelona, Barcelona, España Adm Value A tiempo completo
About Adm Value

We are a leading company in customer relationships and customer experience, with a global presence in 6 countries and 16 production sites.

Our Impact:

  • Global reach: We operate in 6 countries, with a worldwide network of 16 production sites enabling us to serve our customers on an international scale.
  • Dedicated people: Our team consists of over 6,500 passionate and committed employees who share a common vision of excellence in customer service.
  • Belonging to TESSI: As a member of the TESSI group, we benefit from the support of a renowned organization with sales of 513 million and more than 13,000 employees worldwide.

Our Commitment to Quality and Growth:

  • Quality and growth: We are proud of our impressive 8.5% growth rate, which reflects our ongoing commitment to innovation, quality, and customer satisfaction.
  • This dynamic growth reinforces our position as a trusted partner for companies seeking to raise their standards of excellence in customer relationship management.

Job Description:

You will be the first point of contact for our Dutch-speaking guests when they need assistance or information. Your mission will be to answer their questions, manage bookings, and ensure everything runs smoothly.

Key Responsibilities:

  • Respond quickly to guest inquiries via phone.
  • Provide necessary information about the resort's facilities, activities, and services.
  • Help with bookings for accommodation, meals, and leisure activities.
  • Listen to guests with empathy and find quick solutions to their issues.
  • Work with other departments to ensure the guest experience is seamless.
  • Keep accurate records of guest interactions and transactions.
  • Handle bookings and cancellations in line with company policies.

Requirements:

  • Fluency in Dutch.
  • Previous customer service experience is a plus. Experience in hospitality or tourism is even better.
  • Great communication skills, friendly attitude, problem-solving ability, and a proactive approach.
  • The ability to handle multiple tasks in a dynamic environment.

Benefits:

  • Permanent contract.
  • Rotating shifts from Monday to Sunday, from 9 AM to 7 PM.

Estimated Salary: €30,000 - €40,000 per year, based on location and experience.



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