Customer Experience Advocate
hace 2 días
Qoria is a pioneering internet safety startup based in Barcelona, driven by a mission to provide a safe digital experience for every child.
Our Top ProductWe offer a multi-platform parental control solution that has gained widespread acclaim from hundreds of thousands of families worldwide and is one of the leading brands in the Digital Wellbeing category.
Your MissionAs a Customer Experience Advocate, you will be responsible for delivering exceptional customer service to our high-value clients.
Key Responsibilities- Provide top-notch phone support services directly to customers.
- Address technical issues, facilitate onboarding, and ensure customers succeed with our product.
- Develop strong relationships with customers and maintain accurate records of their queries.
- Prioritize tasks, manage workload effectively, and collaborate with the team to achieve excellent results.
To succeed in this role, you should have:
- Experience as a Customer Support Agent or Customer Success Specialist.
- Excellent communication skills, including fluency in English.
- A positive attitude, openness to new ideas, and the ability to work independently.
- The capacity to learn quickly, adapt to changing circumstances, and manage workload effectively.
- Strong attention to detail and proficiency in computer software and technology.
Join us at Qoria and enjoy:
- A dynamic and inclusive company culture that values teamwork and fun.
- Flexible working hours and opportunities to work remotely.
- Interesting challenges in a fast-growing tech company where you can develop your skills.
- Competitive salary range: €**40,000 - €60,000 per year**.
- Private health insurance and comprehensive benefits package.
- In-house training and regular team-building events.
- A modern office headquarters in the heart of Barcelona city center, equipped with all necessary amenities.
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