Customer Success Representative
hace 3 días
We are seeking a Customer Success Representative to drive revenue growth and super-serve our customers in our growing Barcelona office. The Nutanix EMEA Customer Success team is responsible for accelerating revenue growth with our Subscription Customers.
About the TeamThe Customer Success team at Nutanix is a dynamic and diverse group located in Barcelona, dedicated to driving customer satisfaction and fostering long-term relationships with clients. Our team culture emphasizes collaboration, flexibility, and a shared commitment to ensuring that customers achieve their business objectives through the effective use of Nutanix's platforms.
Your RoleYou will be part of a team of representatives who will focus on driving revenue growth from customers across all industry verticals and regions in EMEA. Your primary goal will be to maximize the success of Nutanix's customers across Switzerland and Austria territories, through proactive engagement and support.
Key Responsibilities- Attain a minimum of 100% of goals for customer check-ins, customer adoption, and renewal rates.
- Maintain timely and accurate records of all customer interactions and data.
- Act as the customer's advocate engaging other departments within Nutanix when necessary and ensuring successful resolution.
To succeed in this role, you will need:
- Experience in high-tech customer-facing roles such as Customer Success or Sales.
- Fluency in German and English. French is a strong plus.
- Experience working with software subscription customers.
- A proven track record of overachieving in a sales metrics-driven environment.
Nutanix offers a competitive salary of approximately €60,000 per year, depending on experience. This role also includes a hybrid work setup, requiring the new hire to be in the office twice a week, providing an excellent balance between remote work flexibility and in-person collaboration. This role does not require any travel. Additionally, we offer a range of benefits, including professional development opportunities and a dynamic work environment.
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