Customer Success Representative

hace 1 día


Barcelona, Barcelona, España Teleperformance A tiempo completo
About Teleperformance

We are a leading provider of contact center services with over 4,700 employees across 10 sites in Spain. Our goal is to deliver exceptional customer experiences and drive business growth through innovative solutions.

Job Summary

We are seeking highly skilled professionals to join our team as Customer Success Representatives. As a key member of our sales team, you will be responsible for engaging potential advertisers, persuading them to incorporate our marketing products into their strategies, and building strong relationships with existing customers.

Key Responsibilities:
  • Make outbound customer calls to promote and sell our service
  • Create, maintain, and update database of customers with complete information
  • Consolidate existing customer base while building new customer base
  • Record outbound call history and customers response in detail
  • Ensure customer follow-up all the time
  • Monitor competitors' products or services and create selling strategies for own products or services
  • Handle customer needs and requirements
  • Respond to customer inquiries and resolve
Requirements:
  • Native level of Spanish
  • Ability to speak and write English fluently and idiomatically
  • Previous sales experience
  • Experience with CRM
  • Strong written and oral business communication skills
  • Comfortable in goal-driven environment and attaining goals with broader team
  • Excellent communication and presentation skills, both written and verbal
  • Goal-oriented, self-motivated individual who is confident, competitive, tenacious, and proactive
  • Able to work independently, but within a team environment
  • Strong business acumen with the ability to evaluate multiple business models
  • Customer-driven and focused on providing exemplary customer experience
What We Offer:
  • Full-time position (39 hours/week)
  • This is a Hybrid working model in Barcelona
  • Salary: €18,870 gross/year + up to €3,330 gross/year in bonus
  • Permanent Contract
  • Referral Program: Bring a Friend and get a Referral fee (up to €2,000 depending on the language/project)
  • Intense specific sales training
  • A permanent presence of coaches who will facilitate your personal and professional development
  • Established career path to grow within the project
  • Continuous training and certifications within Google products
  • Bi-weekly, monthly, or quarterly contests
  • Employment with the world's largest provider of contact center services
  • Excellent work environment, great colleagues, social arrangements, and personal development
  • Dynamic business casual environment with colleagues of all ages gathered in a highly motivated team
Estimated Salary: €22,200 gross/year

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