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Global Customer Service Specialist
hace 1 mes
Agilent Technologies Inc. is an industry leader in life science, diagnostic, and applied market laboratories worldwide. Our mission is to enable customers to gain the answers and insights they seek, so they can improve the world around us.
About the RoleWe are seeking a highly skilled Global Customer Service Specialist to join our multicultural team. As a key member of our sales support team, you will work closely with Sales representatives from quotation creation to order booking/invoicing and follow-up in SAP.
Key Responsibilities- Process formal quotes in the public tender process and orders, ensuring accuracy and responsiveness are critical.
- Interface with sales and customers to provide accurate information, solve problems, and serve in a variety of post-sales functions.
- Serve as a liaison between customers and internal organizations such as sales, logistics, installation planning, collections to resolve customer inquiries.
- Manage and coordinate the end-to-end customer experience by applying broad knowledge of customer situations, company processes, and compliance requirements.
- Identify and communicate process improvement opportunities to management.
- Perform routine administrative customer service duties using prescribed procedures.
We are looking for an exceptional individual with excellent written and verbal communication skills in English and native languages. Time management, multitasking, and effective prioritization in a fast-paced environment are essential. Strong computer and systems skills, including accurate data entry, are also required. Additionally, you should be able to work cohesively with diverse teams and communicate effectively. Problem-solving skills, a proactive approach, and a curiosity to learn are highly valued. MS Office experience with an emphasis on Excel and SAP/CRM experience are preferred.
What We OfferAs a Global Customer Service Specialist at Agilent, you will discover a caring and fast-paced environment built on integrity, sharing, and trust. You will have access to career development opportunities in an international company, competitive compensation and benefits package, and permanent contract in a fast-growing global company. Company pension scheme and private healthcare are also offered.
About the JobThis is a full-time weekly schedule role. Pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The estimated salary for this role is $45,000 - $65,000 per year, depending on qualifications and experience.
