Customer Service Associate

hace 5 días


Barcelona, Barcelona, España News Corporation A tiempo completo

Company Overview
News Corp is a leading global media and information services company that operates in the markets of news, education, entertainment, digital real estate services, customer service and data analytics.

Salary and Benefits
We offer a competitive salary range for this role: $45,000 - $65,000 per year, depending on experience. Additionally, you will receive a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

Job Description
As a Customer Service Associate in our EMEA region, you will be responsible for providing high-level support to our Dow Jones customers through various channels, including phone, email, and web chat. You will work closely with our internal teams to resolve customer queries efficiently and effectively.

Key Responsibilities:

  • Provide professional-level support to retain Dow Jones customers and increase customer loyalty
  • Answer global customer queries concerning content/data, product navigation, billing/account administration, and more
  • Multitask, prioritize, and enthusiastically investigate and resolve customers' queries while consistently providing superior levels of customer service

Requirements

Qualifications
To be successful in this role, you will need:

  • Highly proficient in German and English for both written and verbal communication within a corporate environment (the majority of the customer interactions are in English)
  • Commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutions
  • Ability to listen, empathize, and effectively handle challenging customer inquiries in a professional and pleasant manner

Preferred Qualifications
Experience in a contact center and/or customer service environment, as well as Salesforce experience, is highly desirable.



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