Barcelona Customer Support Associate

hace 5 horas


Barcelona, Barcelona, España Tbwa ChiatDay Inc A tiempo completo
Barcelona Customer Support Job

We are seeking a highly motivated and detail-oriented Customer Support Associate to join our team in Barcelona, Spain. This exciting opportunity involves providing top-notch customer service to our Italian-speaking customers, ensuring their expectations are exceeded and loyalty is fostered.

The ideal candidate will have at least 2 years of experience in customer-facing roles, preferably within the logistics industry. Excellent communication and problem-solving skills are necessary, as well as fluency in Italian (C2 level) and English. Familiarity with customer service software and tools is a plus.

In this position, you will engage with customers via various touchpoints, addressing their questions and concerns promptly and professionally. You will also work closely with the sales team to resolve complex issues, maintain accurate records, and contribute to the continuous improvement of our customer service operations.

A generous salary of up to 19,000 per year reflects your dedication and hard work, accompanied by a range of benefits including flexible work arrangements, extensive training, and opportunities for professional growth.

Key Responsibilities:

  • Interact with customers to resolve queries and complaints
  • Collaborate with the sales team to address complex issues
  • Accurately document customer interactions and outcomes
  • Contribute to ongoing quality improvements in customer service


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