Global Customer Experience Associate

hace 16 horas


Barcelona, Barcelona, España Dow Jones A tiempo completo

About the Role

We are seeking a highly skilled and motivated Global Customer Experience Associate to join our team in Barcelona, Spain.

Company Overview

Dow Jones is a leading provider of financial news and information, delivering impactful experiences for our customers through our suite of B2B products, including Factiva, Dow Jones Risk & Compliance, and Dow Jones Newswires.

Job Description

The Global Customer Experience Associate will play a critical role in providing high-level support to our customers, ensuring their queries are resolved efficiently and effectively. This involves:

Main Responsibilities

  • Providing telephone, email, and web chat support for our suite of B2B products
  • Answering global customer queries concerning content/data, product navigation, billing/account administration, and more
  • Providing professional-level support to retain Dow Jones customers and increase customer loyalty
  • Ensuring all relevant procedures are followed from beginning to resolution
  • Actively seeking out opportunities for self-improvement, and participating in new product and procedural training

Required Skills and Qualifications

To succeed in this role, you will need:

Key Requirements

  • Highly proficient in German and English for both written and verbal communication within a corporate environment (the majority of the customer interactions are in English)
  • Commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutions
  • Ability to listen, empathize, and effectively handle challenging customer inquiries in a professional and pleasant manner
  • Ability to maintain a positive attitude in an often busy and stressful environment
  • Attention to detail and the ability to multitask, prioritize, and meet deadlines

Benefits

We offer a comprehensive benefits package, including:

  • Comprehensive Healthcare Plans
  • Paid Time Off
  • Retirement Plans
  • Family Care Benefits
  • Subscription Discounts
  • Employee Referral Program

Salary

The estimated salary for this role is €30,000 - €40,000 per year, depending on experience.

Location

This role is based in Barcelona, Spain.



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