Global Customer Experience Associate
hace 16 horas
About the Role
We are seeking a highly skilled and motivated Global Customer Experience Associate to join our team in Barcelona, Spain.
Company Overview
Dow Jones is a leading provider of financial news and information, delivering impactful experiences for our customers through our suite of B2B products, including Factiva, Dow Jones Risk & Compliance, and Dow Jones Newswires.
Job Description
The Global Customer Experience Associate will play a critical role in providing high-level support to our customers, ensuring their queries are resolved efficiently and effectively. This involves:
Main Responsibilities
- Providing telephone, email, and web chat support for our suite of B2B products
- Answering global customer queries concerning content/data, product navigation, billing/account administration, and more
- Providing professional-level support to retain Dow Jones customers and increase customer loyalty
- Ensuring all relevant procedures are followed from beginning to resolution
- Actively seeking out opportunities for self-improvement, and participating in new product and procedural training
Required Skills and Qualifications
To succeed in this role, you will need:
Key Requirements
- Highly proficient in German and English for both written and verbal communication within a corporate environment (the majority of the customer interactions are in English)
- Commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutions
- Ability to listen, empathize, and effectively handle challenging customer inquiries in a professional and pleasant manner
- Ability to maintain a positive attitude in an often busy and stressful environment
- Attention to detail and the ability to multitask, prioritize, and meet deadlines
Benefits
We offer a comprehensive benefits package, including:
- Comprehensive Healthcare Plans
- Paid Time Off
- Retirement Plans
- Family Care Benefits
- Subscription Discounts
- Employee Referral Program
Salary
The estimated salary for this role is €30,000 - €40,000 per year, depending on experience.
Location
This role is based in Barcelona, Spain.
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