Global Customer Experience Expert
hace 12 horas
At Exoticca Travel Co, we are seeking a highly skilled and experienced Global Customer Experience Expert to join our team. In this role, you will be responsible for delivering exceptional customer service and support to our clients before and during their trips.
The ideal candidate will have a minimum of 2 years of experience in a contact center or customer service environment, with a strong background in the travel industry being a plus. Fluency in C1/C2 level German and English (verbal, reading, writing) is required, with Spanish being an additional asset. Working knowledge of CRM systems such as Salesforce and telephone communication skills are also beneficial.
We offer a competitive salary of $45,000 - $55,000 per year, commensurate with experience, and unlimited career progression opportunities. Our dynamic and growing start-up environment ensures that you will stay up-to-date with ever-changing processes and procedures. As a valued member of our team, you will contribute to achieving targets in productivity, quality assurance, and customer satisfaction.
Key responsibilities include:
- Providing pre-departure customer support: answering incoming calls and emails, providing destination and trip information, helping with visas and country-specific entry requirements, adding or removing excursions, making cancellations, service amendments, and refund requests, and providing information about land and flight services.
- Providing in-destination customer support: handling incoming calls, emails, and WhatsApp messages, supporting customers with flight delays or cancellations, providing information about daily activities while in destination, and managing communication about crisis situations.
The successful candidate will be a self-motivated and results-driven individual who thrives in a fast-paced environment. If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, please submit your application.
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