Global Customer Experience Expert

hace 15 horas


Barcelona, Barcelona, España Cataloxy A tiempo completo

Company Overview

Cataloxy is a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries.

Salary

The estimated annual salary for this role is €22,000 gross, with up to €2,400 gross in bonus opportunities.

Job Description

In everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet. As a Global Customer Experience Expert on our team, you will be responsible for delivering exceptional customer experiences through various communication channels. You will take incoming customer contacts via telephone, email, chat, and other automated alerts, and solve users' demands in a timely and professional manner.

You will also log call details onto call management systems and provide response and resolution within Service Level Agreements (SLA). Additionally, you will maintain service and product knowledge and expertise associated with applications specific to individual customers, and escalate potential service issues initially with your mentor.

Your primary goal will be to ensure that all customer interactions are handled efficiently, effectively, and with a high level of professionalism, resulting in high customer satisfaction rates and loyalty.

Required Skills and Qualifications

We are looking for highly skilled and experienced professionals who possess excellent communication and problem-solving skills. Key qualifications include:

  • Bilingual or fluent in German and advanced English language proficiency
  • Experience in customer service roles, preferably in a similar industry
  • Exceptional polite manner, able to communicate with people from diverse backgrounds
  • Highly IT literate, familiar with internal and external software packages
  • Good disposition to work in a customer service environment
  • Customer care skills, ability to listen to and understand customers' needs
  • Able to take ownership of and progress calls to resolution or escalation

Benefits

We offer a range of benefits that support your unique lifestyle, including:

  • Full-time 39 hours/week permanent contract
  • Central location in Barcelona
  • Bring-a-friend (referral) bonus opportunities
  • Full paid training on the company and project
  • Career development programs and specialized courses

What's Next?

If you are a motivated and customer-focused professional looking to take your career to the next level, apply now to become part of our dynamic team



  • Barcelona, Barcelona, España Plp Group A tiempo completo

    About Plp GroupEstablished in 1992, Plp Group has been dedicated to simplifying life. With operations in multiple countries and industries worldwide, the business continues to grow and expand its customer engagement solutions.Our CommitmentWe strive to provide exceptional customer experiences through our innovative solutions and services. As a leading...


  • Barcelona, Barcelona, España Exoticca Travel Co A tiempo completo

    At Exoticca Travel Co, we are seeking a highly skilled and experienced Global Customer Experience Expert to join our team. In this role, you will be responsible for delivering exceptional customer service and support to our clients before and during their trips.The ideal candidate will have a minimum of 2 years of experience in a contact center or customer...


  • Barcelona, Barcelona, España Abroad Experience A tiempo completo

    We are seeking a Customer Service Expert for our Rotterdam office, where you will be part of a fast-growing international organization. As a Customer Service Representative, you will play a crucial role in ensuring the CS team solves 95% of customer issues.The ideal candidate is a fluent Dutch speaker with affinity for health and nutritional supplements. You...


  • Barcelona, Barcelona, España Manpowergroup Greece A tiempo completo

    Company Overview">ManpowerGroup Greece, a leading player in the BPO sector, is seeking a highly skilled professional to join their team as a Bilingual Customer Service Representative.">Salary">The estimated salary for this role is between €25,000 and €35,000 per annum, depending on experience and qualifications.">Job Description">As a key member of the...


  • Barcelona, Barcelona, España Ecovadis Germany Gmbh A tiempo completo

    About EcoVadisEcoVadis is a leading provider of business sustainability ratings. Our innovative solutions are backed by an international team of experts and cutting-edge technology. We analyze complex data and create customized sustainability scorecards that provide actionable insights into environmental, social, and ethical risks for businesses...


  • Barcelona, Barcelona, España Ef English Live A tiempo completo

    About Ef English LiveAt Ef English Live, we are looking for an experienced Global Customer Experience Coach to join our team in Barcelona. As a key member of our Customer Success Team, you will play a vital role in ensuring our customers achieve their goals and have a positive experience with our platform.Job DescriptionWe are seeking a highly motivated and...

  • Global Accounting Expert

    hace 3 semanas


    Barcelona, Barcelona, España Rekuten Global A tiempo completo

    Job Title: Global Accounting ExpertSalary: €60,000 - €80,000 per annumRakuten Global is seeking a highly skilled and experienced Financial Senior Accountant to join our team in Barcelona. The successful candidate will be responsible for generating consolidated billings for cross-border and cross-business unit activities, reconciling revenue, billings,...


  • Barcelona, Barcelona, España Recruit4Work Sl A tiempo completo

    We are seeking a highly skilled Customer Support Representative to join our dynamic team at Recruit4Work Sl in Barcelona, Spain. With an estimated annual salary of around 28,000 - 30,000 EUR, this is an excellent opportunity for those passionate about delivering exceptional customer experiences.About the Role:The successful candidate will be pivotal in...


  • Barcelona, Barcelona, España Cpm International A tiempo completo

    Company OverviewCPM International is a multinational company with a presence in over 30 countries. We provide multilingual support tailored to the needs of our diverse markets, focusing on customer service, sales, and technical solutions for clients worldwide.Job DescriptionWe are seeking an exceptional Global Customer Experience Specialist to provide...


  • Barcelona, Barcelona, España Newco Communications A tiempo completo

    We are seeking exceptional individuals to provide top-notch customer support in Dutch. At Newco Communications, we pride ourselves on delivering exceptional service experiences and want you to be a part of this mission.As a Global Customer Service Expert, you will handle inbound and outbound administrative support requests via phone and email, ensuring a...


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    Company OverviewLeverage your skills and experience as a Streaming Expert to join our multinational organization in Lisbon, Portugal. Our company takes care of its employees' career development, language skills, and accommodation, making it an ideal choice for international candidates.SalaryWe offer a competitive salary package, including two...


  • Barcelona, Barcelona, España Amadeus A tiempo completo

    About the RoleAmadeus is seeking a skilled Global Hospitality Customer Support Expert to join our team. This role will be responsible for maintaining and improving our high-quality customer support.


  • Barcelona, Barcelona, España Allianz Popular Sl. A tiempo completo

    **Job Title:** Senior Expert Customer ExperienceThe Customer Experience team at Allianz Popular Sl. plays a vital role in gathering customer feedback through various channels. As a Senior Expert Customer Experience, you will work closely with globally distributed team members and internal stakeholders to ensure customer voices are heard and understood,...


  • Barcelona, Barcelona, España Dow Jones A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Global Customer Experience Associate to join our team in Barcelona, Spain.Company OverviewDow Jones is a leading provider of financial news and information, delivering impactful experiences for our customers through our suite of B2B products, including Factiva, Dow Jones Risk & Compliance, and Dow...


  • Barcelona, Barcelona, España Dtc Jobs A tiempo completo

    We are looking for a highly skilled Global Customer Experience Strategist to join our team at Dtc Jobs. With us, you will have the opportunity to work with top-notch clients in the ecommerce and agency industry.As a key member of our team, your primary responsibility will be to develop and maintain strong relationships with clients to ensure their success...


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    Job DescriptionWe are seeking a highly skilled Customer Experience Specialist to join our team in Lisbon. In this role, you will be responsible for delivering exceptional customer experiences by providing world-class support to clients and their customers.Key Responsibilities:Answering incoming queries from customers and identifying issues to provide...


  • Barcelona, Barcelona, España Head Hunt International A tiempo completo

    Embark on an exciting opportunity with Head Hunt International to become a key member of our dynamic Customer Service & Support Team in Athens, Greece.We are seeking highly motivated and experienced individuals who possess excellent communication skills, fluency in Slovak, and a passion for delivering exceptional customer experiences.This role offers a...


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    You are looking for a new challenge in the beautiful city of Lisbon? This opportunity as Technical Customer Advisor could be perfect for you. The role involves providing exceptional customer support to clients worldwide, ensuring their queries are resolved efficiently and professionally.Key Responsibilities:Respond to inbound requests from customers via...


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    Unlock a world of opportunities as a Global Customer Experience Ambassador in our thriving international company. With a focus on delivering exceptional customer service, you'll be part of a dynamic team that's making waves globally. Whether you're driven by personal growth, career advancement, or cultural immersion, this role has something for...


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    Job OverviewWe are looking for a highly motivated and results-driven Global Customer Experience Specialist to join our team. As a key member of our global operations, you will play a crucial role in delivering exceptional customer service to our clients while working on projects for top prestigious and worldwide brands.Your Responsibilities:• Support...