Streaming Expert for Global Customer Experience

hace 1 día


Barcelona, Barcelona, España Blu Selection A tiempo completo

Company Overview
Leverage your skills and experience as a Streaming Expert to join our multinational organization in Lisbon, Portugal. Our company takes care of its employees' career development, language skills, and accommodation, making it an ideal choice for international candidates.

Salary
We offer a competitive salary package, including two options:

  • Including free accommodation (shared flat, all bills included): 950-1,000€ gross/month (based on level of experience)
  • Excluding accommodation: 1,300-1,400€ gross/month (based on level of experience)

Job Description
As a Streaming Expert, you will be responsible for supporting clients' activities by offering world-class service to their customers while working on projects with top prestigious brands. Your tasks will include:

  • Answering incoming queries from customers via phone, email, and chat
  • Identifying issues and providing solutions
  • Ensuring a high level of customer satisfaction
  • Recording data in the CRM system
  • Providing ad-hoc support
  • Being a team player and participating in the success of the team and project

Required Skills and Qualifications
To succeed in this role, you will need:

  • A native level of German and at least a B1 level of English
  • Enthusiasm about movies, shows, etc.
  • Knowledge of the value and impact that a good customer experience can create
  • An attentive listener, comfortable and skillful at communicating with people
  • Energetic, innovative, and working proactively at a fast pace
  • Excitement about intercultural communication and the expatriate lifestyle

Benefits
As a member of our team, you can expect:

  • Type of contract: a long-term fixed-term contract, renewable every year
  • Working hours: rotating shifts (5 days/week, weekends included, 8 AM - 9 PM)
  • Reimbursement of your initial flight expenses after 9 months
  • Airport pick-up
  • Yearly two-way flight ticket back to your home country (within the EU)
  • Help in paperwork, opening a bank account, etc. upon your arrival
  • Free Portuguese lessons, cooking classes, sport activities, and social events organized by the company
  • Real career opportunities in different career paths

Living in Lisbon
You will have the opportunity to live in a colorful city with a rich cultural history, enjoy delicious Portuguese cuisine, and experience a friendly and welcoming atmosphere.



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