Customer Service Representative for Global Travel Experience
hace 14 horas
We are seeking a Customer Service Representative to join our dynamic team in Lisbon, Portugal. This is an exciting opportunity to provide exceptional customer service and contribute to the success of a leading holiday platform.
Job Description:As a Customer Service Representative, you will be responsible for handling customer inquiries, providing expert advice, and resolving issues efficiently. Your excellent communication skills will ensure that customers have a seamless booking experience.
Key Responsibilities:- Provide accurate and detailed information about our holiday offers
- Manage and respond to customer requests through various channels
- Assist customers with managing their bookings, queries, and requests
To succeed in this role, you will need:
- Native-level proficiency in German and a minimum C1 level of English
- A valid Portuguese work permit (required)
- The ability to adapt to changes with a positive mindset
- Motivation and commitment to perform tasks effectively
We offer a competitive salary package, including:
€ 1375 gross per month + € 300 loyalty bonus every 3 months + € 3000 signing bonus + performance bonus of € 120 from the 4th full month
We also provide health insurance, paid professional training, and employee discounts. For international candidates, we offer up to €200 for travel ticket reimbursement and up to €360 for accommodation support.
About Us:We are a global leader in the BPO industry, with 170,000 employees across the globe. We deliver innovative solutions, technology, and expertise to support operational needs for clients and provide a seamless experience to customers.
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