Travel Service Customer Experience Representative
hace 3 semanas
AXA Group is a world leader in insurance and asset management. Our mission is to empower people to live a better life by offering innovative solutions that satisfy their needs. With over 100 million clients, we are transforming from payer to partner, focusing on risk prevention.
Job DescriptionWe are seeking a highly skilled Travel Service Customer Experience Representative to join our International team in Barcelona. As a key member of our team, you will be responsible for delivering exceptional customer service, resolving complex cases, and ensuring seamless communication with internal teams.
Key Responsibilities:
- Provide personalized assistance to customers via phone and email, addressing their concerns and finding tailored solutions.
- Manage customer cases efficiently, collaborating with internal teams to resolve issues promptly.
- Maintain accurate records of customer interactions and case resolutions.
- Foster strong relationships with customers, responding to their needs, and providing empathetic support.
Requirements:
- Excellent communication skills in English (native or fluent) and a high level of Spanish proficiency.
- Sensitivity and empathy when dealing with customers facing medical problems or those of their relatives.
- Strong customer service skills, with the ability to remain calm under pressure.
- Initiative and problem-solving skills, with a willingness to use judgment to resolve complex cases.
- Organizational and time management skills, with the ability to prioritize tasks effectively.
What We Offer:
- A competitive salary range of €35,000 - €45,000 per annum, depending on experience.
- A dynamic work environment, with opportunities for professional growth and development.
- A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- The chance to work for a global leader in insurance and asset management, making a real difference in people's lives.
This role is perfect for individuals who are passionate about delivering exceptional customer experiences, working in a fast-paced international environment, and taking ownership of complex cases. If you are a skilled communicator, a problem-solver, and a team player, we encourage you to apply.
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