Customer Service Representative

hace 2 semanas


Barcelona, Barcelona, España Teleperformance Spain A tiempo completo

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Teleperformance Spain. As a key member of our global travel support team, you will be responsible for providing exceptional customer service to our international travellers and accommodation suppliers.

About the Role

This is a 38.5 hour per week contract (Monday to Sunday) with fixed working hours and 2 days off per week. Available shifts include 09:00-20:00h (rotatory). The starting contract is temporary but will evolve into a permanent contract based on business needs.

Key Responsibilities

  • To understand and identify customer needs through effective communication
  • To listen, respond, and mediate between customers and suppliers
  • To clarify inquiries about services, payments, and technical requirements
  • To provide accurate information and follow set processes via email and phone

Requirements

Finnish Language Skills: C2 level

English Language Skills: Advanced

Communication and Interpersonal Skills: Excellent

User-Friendly PC Skills: Office 365, CRM Database, and other internal platforms

Problem-Solving Mentality: A positive, motivated mindset that will help deal with tricky customer problems

Availability: Ability to work from the office and from home within 100km from the office

Estimated Salary Range: €25,000 - €30,000 per annum depending on experience

Benefits:

  • A Feel Good program including Spanish lessons, quizzes with prizes, free group activities, and more
  • Free private health insurance upon obtaining a permanent contract
  • Flexible remuneration in nursery school transport after probation period
  • A multicultural and international working environment
  • Modern office spaces with easy access by public transport
  • Free coffee and fruit every day
  • Three weeks of initial training and continued personal coaching

About Us

We are a leading company in the industry with great opportunities for learning and career growth. If you are a motivated and empathetic individual with excellent communication skills, we encourage you to apply for this role.



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