Customer Service Representative
hace 2 semanas
Job Summary
We are seeking a highly skilled Customer Service Representative to join our team at Teleperformance Spain. As a key member of our global travel support team, you will be responsible for providing exceptional customer service to our international travellers and accommodation suppliers.
About the Role
This is a 38.5 hour per week contract (Monday to Sunday) with fixed working hours and 2 days off per week. Available shifts include 09:00-20:00h (rotatory). The starting contract is temporary but will evolve into a permanent contract based on business needs.
Key Responsibilities
- To understand and identify customer needs through effective communication
- To listen, respond, and mediate between customers and suppliers
- To clarify inquiries about services, payments, and technical requirements
- To provide accurate information and follow set processes via email and phone
Requirements
Finnish Language Skills: C2 level
English Language Skills: Advanced
Communication and Interpersonal Skills: Excellent
User-Friendly PC Skills: Office 365, CRM Database, and other internal platforms
Problem-Solving Mentality: A positive, motivated mindset that will help deal with tricky customer problems
Availability: Ability to work from the office and from home within 100km from the office
Estimated Salary Range: €25,000 - €30,000 per annum depending on experience
Benefits:
- A Feel Good program including Spanish lessons, quizzes with prizes, free group activities, and more
- Free private health insurance upon obtaining a permanent contract
- Flexible remuneration in nursery school transport after probation period
- A multicultural and international working environment
- Modern office spaces with easy access by public transport
- Free coffee and fruit every day
- Three weeks of initial training and continued personal coaching
About Us
We are a leading company in the industry with great opportunities for learning and career growth. If you are a motivated and empathetic individual with excellent communication skills, we encourage you to apply for this role.
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