Virtual Support Associate

hace 14 horas


Barcelona, Barcelona, España buscojobs España A tiempo completo
Support Seller Success with Amazon in Spain

This Virtual Support Associate role is an exciting opportunity to join Amazon's Seller Support team in Barcelona, Spain. As a key member of our global partner-facing organization, you will play a critical role in delivering world-class support, technical assistance, and account management services to our Sellers or Vendors.

We are seeking a highly skilled and customer-focused individual who is fluent in English and Spanish to join our team. As a Virtual Support Associate, you will be responsible for providing prompt and efficient service to Amazon Vendors and Merchants, escalating issues as necessary, and maintaining a positive and professional demeanor at all times.

Your success will be measured by your ability to:

  • Demonstrate effective communication skills through clear and professional written and oral communication
  • Provide excellent customer service, ensuring that vendors' needs are met and exceeded
  • Maintain accurate records and reports, utilizing software tools to navigate seller accounts and research policies
  • Liaise with internal teams, such as Customer Service, Merchant Investigations, and Payments, to resolve vendor issues and questions

The ideal candidate will possess strong prioritization and time management skills, with a high degree of flexibility and adaptability. You will be able to work independently while utilizing departmental resources, policies, and procedures to achieve goals. If you have a passion for delivering exceptional customer experiences, are tech-savvy, and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Key Requirements:

  • Fluency in English and Spanish (Native or near-native level)
  • High School Qualification required; 3rd level qualification preferred
  • Strong computer skills, including proficiency in MS Office Applications (Excel) and Internet Explorer/Mozilla Firefox
  • Ability to work within a cross-functional team and foster a positive team environment

In exchange for your hard work and dedication, Amazon offers a competitive salary range of EUR 50,000 - 70,000, commensurate with experience, plus additional benefits. This role is a permanent contract position with Amazon, offering a unique opportunity to grow your career and contribute to the success of our global partners. Apply now to join our dynamic team



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