Customer Support Associate

hace 1 semana


Barcelona, Barcelona, España Merantix A tiempo completo
Job Overview

Our Customer Support Team is driven by a passion for problem-solving and a commitment to delivering exceptional customer experiences.

We are a global team that works together to help customers navigate their daily questions and ensure a seamless experience across all our products.

As a Customer Support Associate, you will play a key role in supporting our customers through their daily operations, providing solutions to technical issues, and promoting a positive and collaborative team environment.

Key Responsibilities
  • Support customers through live chat, email, and phone inquiries
  • Collaborate with other teams to ensure quality interactions and promote the voice of the customer
  • Communicate daily with Tier 2 (Technical Team, Specialists) and Leadership to raise important user concerns and customer sentiment
  • Participate in support-related projects to utilize your unique skill set and improve our team's performance
Requirements
  • Minimum 1+ years of experience in technical troubleshooting in a SaaS environment
  • Proven experience in email, phone, and live chat support
  • Strong verbal and written communication skills, with composure and patience
  • Ability to work in a fast-paced environment and juggle multiple tasks simultaneously
  • Fluency in business English and proficiency in Spanish and Italian
About Autodesk

We help innovators turn their ideas into reality, transforming not only how things are made but what can be made.

We take great pride in our culture here at Autodesk, which is built on our Culture Code and values.

Our team is passionate about creating a better future for all, and we believe in the importance of diversity, equity, and inclusion.



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