Dutch Speaking Customer Service Associate
hace 2 semanas
Job Summary
We are seeking a talented Dutch Speaking Customer Service Associate to join our dynamic team at Wibit Consulting & Services (Wibitcs) in Barcelona. As a key member of our customer support team, you will be responsible for delivering exceptional service to our clients.
Main Responsibilities
- Customer Inquiries: Respond to customer inquiries via phone, email, chat, or automated alerts, ensuring that customer needs are met promptly and efficiently.
- Call Management: Accurately record call details in our system, adhering to our Service Level Agreement (SLA) for responses and resolutions.
- Product Knowledge: Stay updated on our services and products, particularly those tailored to specific customer applications, to provide effective support.
- Escalation Handling: Escalate potential service issues to senior team members as needed to maintain smooth service delivery.
- Team Collaboration: Support other team members in their absence and collaborate on projects when required.
- Administrative Tasks: Manage records related to holidays, sick leave, and overtime, and contribute to regular team meetings.
- Customer Satisfaction: Take ownership of calls, progressing them to resolution or escalating them when necessary while maintaining high-quality service standards.
Requirements
- Language Skills: Native or fluent in Dutch (verbal and written) and proficient in English (minimum B2 level).
- Experience: At least 1 year of experience in customer service is required. Experience in the automotive industry or familiarity with electric vehicles is a plus.
- Technical Skills: Strong competency in IT platforms (Windows, MS Office, internet configuration) and the ability to navigate technical systems effectively.
- Customer Focus: Excellent communication and customer care skills, with the ability to listen, understand, and address customer needs.
- Ownership: A proactive attitude with the capability to take ownership of customer inquiries and resolve them efficiently.
What We Offer:
- Competitive Salary: Excellent remuneration package based on experience, skills, and performance, with an increased salary after 7 months.
- Work Schedule: Monday to Friday, 8:00 AM - 5:00 PM for a balanced work-life routine.
- Paid Leave: 23 working days of paid annual leave.
- Positive Team Environment: Be part of a dynamic, creative team with a positive and friendly atmosphere.
- Growth Opportunities: Access to guidance and tools to help you reach your full potential and grow within the company.
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