Customer Service Associate
hace 3 días
**Job Summary:**
At Dow Jones & Co., we are seeking a highly skilled Customer Service Associate to join our team in BARCELONA, Spain. This is an exciting opportunity for a motivated and detail-oriented individual who is fluent in German and English to provide exceptional customer support and help build strong relationships with our clients.
Responsibilities:
- Provide high-level telephone, email, and web chat support for the Dow Jones suite of B2B products, including Factiva, Dow Jones Risk & Compliance, and Dow Jones Newswires.
- Answer global customer queries concerning content/data, product navigation, billing/account administration, and more.
- Provide professional-level support to retain Dow Jones customers and increase customer loyalty.
- Strong ability to multitask, prioritize, and enthusiastically investigate and resolve customers' queries while consistently providing superior levels of customer service.
- Ensure all relevant procedures are followed from beginning to resolution.
- Ensure all key performance indicators and service levels are met.
- Actively seek out opportunities for self-improvement, and participate in new product and procedural training.
- Work with other Dow Jones departments to ensure escalated issues are handled efficiently and correctly.
Requirements:
- Highly proficient in German and English for both written and verbal communication within a corporate environment (the majority of the customer interactions are in English).
- Commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutions.
- Ability to listen, empathize, and effectively handle challenging customer inquiries in a professional and pleasant manner.
- Ability to maintain a positive attitude in an often busy and stressful environment.
- Ability to understand new technical systems and applications quickly.
- Attention to detail and the ability to multitask, prioritize, and meet deadlines.
- Ability to follow a large set of procedural guidelines and to be independently resourceful when investigating/researching complex customer queries.
- A positive outlook on change and a flexible approach to team-based work environment and structure.
About You:
We are looking for someone who is passionate about delivering exceptional customer experiences and has excellent communication skills. If you have experience in a contact center and/or customer service environment, and are eager to grow within the company, we encourage you to apply for this exciting opportunity.
What We Offer:
- A competitive salary range of €25,000 - €35,000 per annum, depending on experience.
- A comprehensive benefits package, including health insurance, paid time off, and access to professional development opportunities.
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