Customer Service Associate

hace 2 meses


Barcelona, Barcelona, España Solenis A tiempo completo

About the Role


We're looking for a Customer Service Representative to provide critical behind-the-scenes support to our operations in a dynamic international team.


Key Responsibilities



  • Process incoming customer requests and orders with accuracy and efficiency
  • Verify orders against customer and purchase order agreements
  • Coordinate with warehouses, plants, and forwarders to manage shipment preparations
  • Ensure timely, accurate invoicing for each order
  • Address and resolve customer complaints, manage return shipments, and improve customer satisfaction
  • Provide support to our sales representatives to enhance customer service
  • Maintain, update, and organize customer files, records, and relevant internal documentation

Requirements



  • Intermediate proficiency in English
  • Strong multitasking and time management skills to handle multiple tasks efficiently
  • A customer-focused mindset with attention to detail and accuracy
  • Ability to work efficiently in a back-office environment

About Us


Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries.


Our company is committed to creating a supportive team environment and offering opportunities for professional growth and development.


At Solenis, we strive to be an Equal Opportunity Affirmative Action Employer, providing competitive compensation and comprehensive benefits to our employees.


What We Offer



  • A unique opportunity to learn, grow, and advance within the company
  • Experience working with a diverse, international team
  • Supportive team environment and potential for long-term career development

Equal Opportunity Employer


Solenis is an Equal Opportunity Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, and will not be discriminated against on the basis of disability.


Solenis is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.


Apply Today


If you're ready to start a rewarding back-office career with growth opportunities in a global setting, apply today



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