Customer Service Associate

hace 2 días


Barcelona, Barcelona, España Dow Jones A tiempo completo
Job Title:

Customer Service Associate - Global Support Expert

About Us:

The Dow Jones Customer Service team is dedicated to delivering exceptional experiences for our customers and providing a supportive work environment for our employees. Our mission is to empower our customers by offering timely and professional assistance with their queries.

Job Summary:

We are seeking an experienced Customer Service Associate to join our team in Barcelona, Spain. The successful candidate will be responsible for providing high-level support to our customers through various channels, including phone, email, and web chat. They will also have the opportunity to participate in new product training and procedural updates to enhance their skills and knowledge.

Key Responsibilities:
  • Provide expert-level support to our B2B customers across the globe, addressing their queries related to content, data, product navigation, billing, and account administration.
  • Analyze customer inquiries, identify root causes, and implement solutions to resolve complex issues.
  • Develop strong relationships with customers by actively listening to their concerns, empathizing with their needs, and finding suitable solutions.
  • Collaborate with other departments to ensure seamless issue resolution and efficient escalation procedures.
Requirements:
  • Fluency in German and English (both written and verbal) for effective communication within a corporate setting.
  • Strong ability to multitask, prioritize tasks, and maintain attention to detail in a fast-paced environment.
  • Able to adapt quickly to new technical systems and applications, demonstrating a positive attitude towards change and growth.
  • Experience in a contact center or customer service environment is highly desirable.
Benefits:
  • Competitive salary: €55,000 - €65,000 per year, depending on experience.
  • Comprehensive healthcare plans, including medical, dental, and vision coverage.
  • Paid time off, including annual leave, sick leave, and public holidays.
  • Retirement plans, including pension scheme and 401(k) matching.
  • Comprehensive insurance plans, including life insurance and disability insurance.
  • Family care benefits, including parental leave and dependent care support.
  • Subscription discounts, including employee purchase programs and loyalty rewards.
  • Employee referral program, offering incentives for successful referrals.
Company Overview:

Dow Jones is a leading provider of financial information and news, serving customers worldwide with its portfolio of brands, including The Wall Street Journal, Barron's, MarketWatch, Factiva, and more. As a company, we value diversity, equity, and inclusion, striving to create a workplace culture that reflects these principles.



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